Frequently asked questions
Do you deliver, set up, dismantle and collect the castles?
Yes, and it's all included in the price. We may make a small fuel charge for deliveries outside our normal area. But these charges will be displayed clearly before you book so there are no surprises
On what days can I hire a bouncy castle?
Our bouncy castles are available seven days a week. Including bank holidays.
How long can I keep the bouncy castle for?
The bouncy castle is yours for a whole day or for only a few hours but the price will be the same because the same amount of work is involved for us. Our aim is to deliver and collect at the time to suit you. We start delivering from 7.30am and aim to deliver the last castle before 12 noon
The latest collection will be 9pm for adult castles and 7pm for childrens castles unless you have requested over night hire. In these cases you must ensure that there is enough light around the castle. During winter months collection times may vary.
Do I need to provide anything?
Only access to a power supply. Our driver will bring all necessary equipment with him. This will include the bouncy castle that you have hired, ground sheets, safety mats, extension leads and circuit breakers and inflation fan. We have extension leads up to 50m long (approximately 164ft); please tell us if the bouncy castle will be further away from an electricity supply than this. A generator may be needed. There is an extra charge for a generator.
Can the bouncy castle be inflated indoors?
Yes, most of our bouncy castles can be inflated indoors
You will need to check the ceiling height of the venue and just let us know.
Can the inflatable be set up on a slope?
No this is not possible however if it is a slight slope it may be ok, you will need to discuss this prior to the booking.
What about the weather Norfolk's not the sunnist place at times?
Most of our bouncy castles have built in shower covers so they can be used in light showery conditions. Bouncy castles should not be used in very heavy rain due to safety reasons if the weather is too bad on the day of hire we will ring to arrange another suitable date or if the party is not going ahead we will refund you in full any amount you have paid
Do you hire the bouncy castles over night?
We do hire out castles overnight there is small extra charge for this. and a fully refundable deposit of £150 pounds will need to be taken upon delivery and will be returned when we collect the castle the following morning assuming the castle is in a clean and un damaged condition
Do I have to pay a deposit?
No we do not require a deposit Unless the castle is to be sited on a public / communal area or overnight in which case a fully re-fundable cash deposit will be required.You may pay at the time of booking on a debit or credit card via our secure online payments system However the public / communal area or overnight deposit must be paid via cash at the time of delivery.
How do we pay?
Most people choose to pay online via our secure online payment system however cash on delivery is also accepted.
We do not except cheques on the day of hire. Cheque payments need to be received in sufficient time for funds to clear before the booking date, please call our bookings line to discuss cheque payments and clearing times on 0800-233-5050
What if I need to cancel the castle?
You can cancel at anytime. There will be no charge in advance; cancellations made within 24 hours of the booking will be subject to a charge of £25 if we have arrived at the destination. 50% of the outstanding amount will be due
Do your bouncy castles have public liability insurance?
A: Yes, £5m, but it is important that the hirer appreciates what this means. PLI covers our selves against loss, damage or injury caused by inappropriate or unsafe set-up, or faulty equipment. It DOES NOT protect against loss, damage or injury caused through either negligent use of the equipment, or altering any aspect of the set-up after delivery, or through normal use where accidents may occur.